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Customer Service

Shipping & Delivery

At the time your Ordered items are dispatched, we will email you to confirm shipment of your ordered items and we will also include a tracking number for your order.

Delivery time frames in Australia can take up to 10 working days “working days” (does not include Saturday, Sunday and Public Holidays), from the date that your payment is received by us, although, depending on delivery destination requirements and location of specific products, the delivery could be as soon as the next working day. Blakliquid T/As GoldenTyre Australia will make every effort to ensure that all deliveries are dispatched within 2 working days, although very often, many products will be dispatched the same working day. Estimated dispatch times are subject to change and may vary due to changes in supplier circumstances or other circumstances that may be beyond our control.

Products are addressed and delivered to the address submitted and indicated on your Order Confirmation. In a situation where no one is available to sign for and take delivery of your ordered products, Australia Post eParcel courier service should leave a card informing you of their attempted delivery so that you can collect your purchase from your local Post Office. If a delivery is by an alternate courier service such as TNT and nobody is available to sign and take delivery, the courier should leave a card requesting you to call them to arrange a suitable time and date for delivery or collection. Although best efforts are made to deliver in specified time frames, there is no guarantee that the delivery will be made in the stated time and we do not guarantee that the delivery will be made in that time frame. Ownership of purchased goods transfers to you the buyer upon receipted delivery as does any risk of loss.

As per and Subject to these stated Terms and Conditions, we will supply to you the Products as indicated on your Order Confirmation at the time that your order is placed.

Privacy & Security

Golden Tyre Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. Blakliquid T/As Golden Tyre Australia also has a newsletter publication that we send out to our customers and Newsletter registrants. This is totally an opt in service and if at any stage you do not wish to receive the newsletter publication for any reason and want to opt out, simply visit www.goldentyreaustralia.com.au/unsubscribe Blakliquid T/As GoldenTyre Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security
When purchasing from Blakliquid T/As GoldenTyre Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre.

Transactions
All transactions on this website are processed in Australian Dollars. You must be eighteen (18) years of age or older to use our website to place orders. You can-not place orders if you are under eighteen (18) years of age. By using our website, you are accepting these Terms and Conditions and you acknowledge that you are over the age of eighteen (18). If losses are incurred by Blakliquid T/As GoldenTyre Australia that are the result of a minor using this website, Blakliquid T/As GoldenTyre Australia may seek compensation from the Parents and or Guardians of the minor that instigated said loss or losses.

Returns & Replacements

At Blakliquid T/As GoldenTyre Australia we are committed to customer satisfaction and any products that are purchased from Blakliquid T/As GoldenTyre Australia, that you are not happy with for any reason, can be returned for up to 30 days from date of invoice, either for a replacement or a refund.  

Items must be returned in the same condition that they were received. If an item was purchased with free post or postage included, the cost of the original postage cost will be charged and deducted from any refund or exchange. Please do not return any products without contacting us first, you will need a Return of Merchandise Authorisation number  “RMA”, to add to the return package.

Damaged or Faulty Products

If you receive a damaged or faulty product you will need to contact us before returning the product to provide relevant information. Blakliquid T/As GoldenTyre Australia can supply return postage labels to cover the cost of the return postage. All products shipped are covered whilst in transit for loss or damage. Items are not covered once delivered whether signed for or otherwise.

Restocking Fee
Depending on the reason and situation for a return of an item, there may be a restocking fee charged of 15% of the purchase price. This is decided at Blakliquid T/As GoldenTyre Australia’s discretion.

Contact Us

Head Office
11 Kelly Court,
Buderim, Queensland, 4556.
Australia

Phone: (61) 7 3733 1343
Phone: (61) 7 3733 1344
Fax: (61) 7 5443 6569

Email: enquiries@goldentyreaustralia.com.au

You can also Click Here to submit requests